Terms & Conditions

Welcome to Naturecare Mart. By accessing, browsing, or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. About Naturecare Mart

Naturecare Mart is an online store offering daily-use smart solutions, including plant care products, pest care products, home care items, repair essentials, wellness support products, kitchen tools, and related utility products.

2. Use of Website

By using this website, you confirm that:

  • You are legally capable of entering into a purchase agreement.

  • The information provided by you during checkout is accurate and complete.

  • You will not misuse the website for fraudulent, illegal, or harmful activities.

  • You will not copy, reproduce, or misuse any content, images, product descriptions, branding, or designs from this website without permission.

3. Product Information

We try our best to display accurate product details, images, prices, descriptions, offers, and availability. However, slight differences in packaging, color, design, or product appearance may occur due to lighting, screen settings, supplier updates, or product improvements.

Product results may vary depending on usage, condition, environment, and individual factors. Wellness, pain relief, pest care, plant care, and home care products should be used as per the instructions provided with the product.

4. Pricing & Offers

All product prices are listed in Indian Rupees unless stated otherwise. Prices, discounts, combo offers, launch offers, and availability may change without prior notice.

Naturecare Mart reserves the right to correct pricing errors, cancel incorrect orders, or update product information at any time.

5. Orders

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or phone call. Order acceptance depends on product availability, payment confirmation, address verification, and successful order processing.

We reserve the right to cancel any order in cases such as:

  • Product out of stock

  • Incorrect pricing or listing error

  • Suspicious or fraudulent order activity

  • Incomplete or incorrect address/contact details

  • Customer not reachable for COD confirmation

  • Service not available at the delivery location

6. Payment

We may offer multiple payment options such as online payment and Cash on Delivery on selected products or locations. COD availability may vary depending on product type, order value, delivery area, or courier partner availability.

For online payments, transactions are processed through secure third-party payment partners. Naturecare Mart does not store complete card, UPI, or banking details.

7. Shipping & Delivery

We aim to deliver orders across India through available courier partners. Delivery time may vary based on location, courier service, weather, operational delays, public holidays, or other circumstances beyond our control.

Customers must provide complete and correct shipping details. Naturecare Mart is not responsible for delays or failed deliveries caused by incorrect address, wrong phone number, customer unavailability, or refusal to accept the order.

8. Return, Refund & Replacement

Returns, refunds, and replacements are handled as per our Return & Refund Policy. Customers are requested to check the product carefully at the time of delivery and raise any issue within the mentioned timeline.

9. Product Usage & Safety

Customers must read and follow all instructions, warnings, and usage guidelines given on the product label, packaging, or website.

For products related to wellness, pain relief, pest control, cleaning, plant care, or chemical-based usage:

  • Keep products away from children and pets unless marked safe.

  • Do not consume products unless clearly meant for consumption.

  • Do not use products on sensitive surfaces, skin, plants, or pets unless the product instructions allow it.

  • Stop use immediately if irritation, damage, or unexpected reaction occurs.

  • For medical or health concerns, consult a qualified professional.

Naturecare Mart is not responsible for misuse, overuse, incorrect application, allergic reaction, surface damage, or harm caused by not following usage instructions.

10. Limitation of Liability

Naturecare Mart will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

Our liability, if any, shall be limited to the amount paid by the customer for the specific product in question.

11. Intellectual Property

All website content, including text, images, logos, graphics, product presentation, banners, and layouts, belongs to Naturecare Mart or its respective content owners. Unauthorized copying, reproduction, distribution, or commercial use is strictly prohibited.

12. Third-Party Services

Our website may use third-party services such as Shopify, payment gateways, shipping partners, analytics tools, and marketing platforms. These third parties may have their own terms and privacy practices.

Naturecare Mart is not responsible for the policies, actions, or services of third-party platforms.

13. Customer Communication

By placing an order or submitting your contact details, you agree that Naturecare Mart may contact you through phone, SMS, WhatsApp, email, or other communication channels for order confirmation, delivery updates, support, feedback, offers, and promotional updates.

You may opt out of promotional communication where applicable.

14. Grievance & Support

For any order-related issue, complaint, return request, or policy concern, customers can contact us at:

Email: growkart555@gmail.com
Phone: 9315535242
Address: C Block, Budh vihar, Phase 2, North West Delhi - 110086

We will try to acknowledge customer complaints within 48 hours and resolve valid complaints within a reasonable timeline as per applicable law.

15. Changes to Terms

Naturecare Mart may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated date.

16. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any dispute shall be handled as per applicable Indian laws and consumer protection rules.